Frequently Asked Questions
Your guide to style, service, and the Aloha spirit.
How do I determine the right size for my Tori Richard shirt?
We offer several fits including Signature, Tailored, and Slim. Please refer to our detailed Size Guide located on each product page for specific chest and length measurements to ensure the perfect fit.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Items marked as 'Final Sale' are not eligible for return or exchange.
How should I care for my silk and cotton-blend garments?
To preserve the vibrancy and integrity of our proprietary fabrics, we recommend following the specific care instructions on the inner label. Most of our silk blends require professional dry cleaning, while many of our cotton lawns are machine washable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our customer service team within one hour of placement. Once an order has reached the shipping floor, it can no longer be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay.